Policies
Privacy
At Agam Interiors, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the data you provide to us. By engaging with our interior design services and accessing our website, you agree to the terms of this Privacy Policy.
1. Information Collection: We may collect various types of personal information from you, including your name, contact details, address, payment information, and preferences. We collect this information when you voluntarily provide it to us or when it is necessary for us to fulfill our contractual obligations.
2. Use of Information: We use the information we collect to understand your needs, provide personalized services, communicate with you, process payments, deliver products, and improve our offerings. We may also use your information to send you promotional materials or updates if you have opted to receive them.
3. Data Security: We employ industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. We utilize secure protocols and regularly update our systems to safeguard your data.
4. Third-Party Service Providers: We may engage third-party service providers to assist us in delivering our services. These providers may have access to your personal information, but they are obligated to maintain its confidentiality and use it solely for the purpose of providing services to us.
5. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. We will securely dispose of any information that is no longer needed.
6. Disclosure of Information: We may disclose your personal information in response to legal requirements, such as a court order or government investigation. We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.
7. Cookies and Analytics: Our website may use cookies and similar technologies to enhance your browsing experience and collect information about how you interact with our site. This information is used for analytical purposes and helps us improve our website and services.
8. Third-Party Links: Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Updating Your Information: We strive to ensure that the personal information we hold about you is accurate and up to date. If any of your information changes or you believe there is an error, please contact us promptly to update your details.
11. Your Privacy Rights: You have the right to access, correct, or delete your personal information held by us. If you wish to exercise these rights or have any privacy-related concerns, please contact us using the information provided below.
12. Changes to the Privacy Policy: We reserve the right to modify or update this Privacy Policy from time to time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically for any updates.
If you have any questions, concerns, or requests regarding our Privacy Policy, please contact us at +91 89398 50001. We are committed to addressing any inquiries promptly and handling your personal information with utmost care and respect.
Terms and Conditions
Please read these terms and conditions (“Terms”) carefully before engaging with Agam Interiors for interior design services. These Terms govern your use of our services, products, and website. By engaging with us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our services.
1. Scope of Services: Agam Interiors offers interior design and consultation services, including but not limited to space planning, furniture selection, material sourcing, project management, and installation. The specific services provided will be outlined in the project agreement or contract.
2. Project Agreement: Before commencement of any services, a project agreement or contract will be drafted, outlining the scope of work, deliverables, timelines, pricing, payment terms, and any other relevant details. Both parties must review, sign, and adhere to the project agreement for the duration of the project.
3. Design Process: Our interior design process involves collaboration and communication with clients to understand their requirements, preferences, and budget. We will provide design proposals, drawings, and material samples for client review and approval. Modifications or alterations to the design after approval may incur additional charges.
Upon partnering with us, we embark on an in-depth exploration of your site, ensuring precise measurements that serve as the foundation for a comprehensive design. We integrate your preferences and requirements seamlessly into the design, providing you with realistic visualizations that are meticulously validated by our experts on-site.
As proponents of superior craftsmanship and uncompromising quality, all our products are manufactured in-house at our cutting-edge factory. This enables us to maintain the highest standards of excellence and meticulous attention to detail. Our team of skilled professionals oversee the flawless installation of every element on-site, ensuring that everything meets and exceeds your expectations before we hand over the final result to you.
4. Intellectual Property: All design concepts, drawings, plans, and other creative materials prepared by Agam Interiors remain our intellectual property. These materials may not be reproduced, distributed, or used without our explicit written consent.
5. Client Responsibilities: The client agrees to provide accurate and complete information regarding their requirements, budget, and any site-specific details necessary for the project. The client is responsible for obtaining any necessary permissions, approvals, or permits required for the project.
6. Payment Terms: Payment terms will be outlined in the project agreement or contract. The client agrees to make timely payments as specified, including any deposit, progress payments, or final payment. Failure to adhere to the payment schedule may result in project delays or termination.
7. Cancellation and Refunds: In the event of project cancellation by the client, any work completed up to that point will be invoiced and charged accordingly. Refunds, if applicable, will be determined on a case-by-case basis, considering the stage of the project and expenses incurred.
8. Warranty and Liability: We strive to deliver high-quality work and products. However, Agam Interiors cannot be held liable for any damages, defects, or issues arising from third-party products or services. Any warranties provided by manufacturers or suppliers will be passed on to the client.
9. Site Access and Safety: The client is responsible for providing a safe and secure working environment for our team during the project. The client agrees to grant access to the site as required and to inform us of any relevant health and safety regulations or hazards.
10. Confidentiality: Both parties agree to keep any confidential information shared during the project confidential. This includes design concepts, pricing details, trade discounts, and any other proprietary information. Confidentiality obligations continue even after the completion of the project.
11. Termination of Services: Either party may terminate the project agreement in writing if there is a material breach of the agreement. Termination by the client may be subject to additional fees or charges for work completed up to that point.
12. Governing Law and Dispute Resolution: These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes or claims arising out of or relating to these Terms or the services provided shall be resolved through amicable negotiations. If a resolution cannot be reached, the parties agree to submit to the exclusive jurisdiction of the courts of [Jurisdiction].
These Terms and Conditions constitute the entire agreement between Agam Interiors and the client, superseding any prior agreements or understandings.
Payments
Thank you for choosing Agam Interiors for your interior design needs. This Payment Policy outlines the terms and conditions regarding payments for our services. By engaging with us, you agree to comply with the following payment terms:
1. Payment Methods: We offer multiple convenient payment options to ensure a hassle-free experience. You can make payments through the following methods:
a. Online Payments: We provide a secure online payment gateway where you can pay using major credit cards, debit cards, UPI, and wallets. The payment link will be included in the quotation provided to you.
b. Bank/Wire Transfer: If you prefer to make a bank or wire transfer, please contact your assigned representative for the necessary payment details.
c. Offline Payments: For offline payments, such as cheques or drafts, please make them payable to Agam Interiors.
2. Payment Terms: The payment terms will be specified in the project agreement or contract. It is essential to adhere to the agreed payment schedule to ensure smooth progress of the project. Failure to make payments on time may result in project delays or additional charges.
3. Booking Fee: To confirm your interior project with us, a booking fee is required. The booking fee amount will be communicated to you and is typically a percentage of the final quote or a fixed amount. This fee is non-refundable and will be adjusted against future orders.
4. Milestone Payments: Depending on the project’s scope and timeline, milestone payments may be required. These payments are typically tied to specific project milestones or stages of completion. Details of milestone payments will be outlined in the project agreement or contract.
5. Late Payments: We kindly request that all payments are made by the specified due date. Late payments may be subject to additional charges, including interest or penalties, as outlined in the project agreement or contract.
6. Invoice and Receipts: Invoices will be provided for all payments made, and receipts will be issued upon request. Please retain these documents for your records.
7. Currency and Taxes: All payments should be made in the currency specified in the project agreement or contract. Any applicable taxes or duties will be clearly indicated on the invoice.
8. Disputed Payments: If you have any concerns or disputes regarding a payment, please notify us immediately. We will promptly investigate and work towards a satisfactory resolution.
9. Cancellation and Refunds: In the event of project cancellation, any payments made up to that point are non-refundable. Refunds, if applicable, will be determined on a case-by-case basis, taking into consideration the stage of the project and expenses incurred.
10. Payment Security: We prioritize the security of your financial information. All online transactions are processed through secure payment gateways, adhering to industry standards and encryption protocols.
We appreciate your cooperation in adhering to our payment policy. If you have any questions or require further clarification, please do not hesitate to contact our team. We are committed to providing excellent service and ensuring a seamless payment process throughout your interior design journey.
Delivery and Shipping
Thank you for choosing Agam Interiors for your interior design needs. Our Delivery and Shipping Policy aims to provide you with information regarding the delivery process, shipping options, and related terms and conditions. Please review the following details:
1. Delivery Timeframe: The estimated delivery timeframe will be communicated to you during the project planning stage. The actual delivery time may vary depending on factors such as product availability, customization requirements, and the scope of the project.
2. Delivery Method: We strive to ensure safe and efficient delivery of your interior products. The delivery method will depend on the nature of the items and the project requirements. Our team will coordinate the delivery schedule and logistics in consultation with you.
3. Shipping Charges: Shipping charges, if applicable, will be clearly mentioned in the project agreement or contract. These charges may vary based on the size, weight, and destination of the items being shipped. Any additional shipping costs, such as customs duties or taxes, will be the responsibility of the customer unless otherwise specified.
4. Shipping Insurance: We understand the importance of protecting your valuable items during transit. We may offer shipping insurance options to provide coverage against loss, damage, or theft during the shipping process. The availability and terms of shipping insurance will be discussed with you on a case-by-case basis.
5. Installation Services: If your project includes installation services, our team of professionals will ensure proper installation and assembly of the interior products. The installation process will be scheduled in coordination with you, ensuring minimal disruption to your daily activities.
6. Shipping Address and Contact Information: Please ensure that you provide accurate and complete shipping address and contact information. We cannot be held responsible for any delivery delays or issues arising from incorrect or incomplete information provided by the customer.
7. Acceptance of Delivery: Upon delivery, please carefully inspect the items for any visible damage or discrepancies. If you notice any issues, kindly bring them to the attention of our delivery team immediately. It is important to note any concerns on the delivery receipt or notify us within a specified timeframe as mentioned in the project agreement or contract.
8. Returns and Exchanges: We strive to deliver high-quality products that meet your expectations. If you encounter any issues with your delivered items, please refer to our Returns and Exchanges Policy for detailed instructions on how to proceed. We will work diligently to resolve any concerns and ensure your satisfaction.
9. Force Majeure: In exceptional circumstances beyond our control, such as natural disasters, strikes, or government regulations, delivery timelines may be affected. We will communicate any such delays to you promptly and make every effort to minimize inconvenience.
10. International Shipping: If your project involves international shipping, additional considerations and regulations may apply. We will provide specific details regarding customs, duties, and any documentation required for international shipments. Please note that the customer is responsible for complying with any applicable import laws and regulations.
We value your trust in our services and strive to provide a seamless delivery and shipping experience. If you have any questions or require further information, please do not hesitate to contact our dedicated customer support team.
Return and Exchange
Thank you for choosing Agam Interiors for your interior design products. We want you to be fully satisfied with your purchase, and our Returns and Exchange Policy aims to provide you with clear guidelines regarding the process for returns and exchanges. Please review the following details:
1. Eligibility for Returns and Exchanges:
– Returns: You may be eligible for a return if the product received is damaged, defective, or significantly different from the description provided.
– Exchanges: We offer exchanges for products that do not meet your expectations or if you wish to replace them with another item from our collection.
2. Initiating a Return or Exchange:
– Please notify us within 2 days of receiving the product if you wish to initiate a return or exchange.
– Contact our customer support team through [contact details] to initiate the process. Provide them with your order details and a clear description of the reason for return or exchange.
3. Return/Exchange Conditions:
– The product must be unused, in its original packaging, and in the same condition as when received.
– Include all accessories, manuals, and any other items that came with the product.
– Returns or exchanges are subject to inspection and approval by our quality assurance team.
4. Return/Exchange Process:
– Upon receiving your request, our customer support team will guide you through the return or exchange process.
– You may be required to provide photographs or other evidence of the issue to support your request.
– Depending on the nature of the return or exchange, we will arrange for the product to be picked up from your location or provide instructions for shipping it back to us.
5. Refund/Exchange Options:
– Refund: If a refund is approved, we will process it using the same payment method used for the original purchase. Please allow [number of days] for the refund to be processed and reflect in your account.
– Exchange: If an exchange is approved, we will coordinate the replacement of the product with the new item requested. Any price differences will be adjusted accordingly.
6. Non-Returnable/Non-Exchangeable Items:
– Custom-made or personalized items specifically tailored to your requirements may not be eligible for return or exchange unless they are damaged or defective.
– Clearance or sale items may not be eligible for return or exchange unless they are damaged or defective.
7. Damaged or Defective Products:
– If you receive a damaged or defective product, please notify us immediately. Provide us with photographs or evidence of the damage to expedite the resolution process.
– We will arrange for a replacement or refund, depending on the circumstances and product availability.
8. Additional Terms and Conditions:
– Return and exchange eligibility, timelines, and any associated charges may vary based on the specific product and project agreement.
– Our decision on returns and exchanges is final and binding.
We strive to provide high-quality interior design products and ensure your satisfaction. If you have any questions or require further assistance regarding our Returns and Exchange Policy, please contact our customer support team.
Cancellation
We understand that circumstances may change, and you may need to cancel your interior design product order. Our Cancellation Policy aims to provide you with clear guidelines regarding the process and any applicable charges for order cancellations. Please review the following details:
1. Cancellation Eligibility:
– You may be eligible to cancel your order if the production of your interior design product has not yet commenced.
– Custom-made or personalized items may have different cancellation eligibility based on the stage of production and the nature of customization.
2. Cancellation Process:
– To initiate a cancellation, please contact our customer support team as soon as possible after placing your order.
– Provide them with your order details, including the order number, and a clear explanation of your request to cancel.
3. Cancellation Charges:
– Depending on the stage of production and the costs incurred, cancellation charges may apply.
– If the cancellation is requested before the production process has started, there may be no charges or a nominal administrative fee.
– If the production process has already commenced, cancellation charges may apply to cover the costs associated with materials, labor, or any customization already performed.
– The specific cancellation charges will be communicated to you by our customer support team based on the circumstances of your order.
4. Refund Process:
– If a cancellation is approved, any eligible refund will be processed using the same payment method used for the original purchase.
– Please allow [number of days] for the refund to be processed and reflect in your account.
– Refund amounts may be adjusted to account for any applicable cancellation charges.
5. Non-Cancelable Items:
– Certain items may be non-cancelable due to their nature or the stage of production.
– Custom-made or personalized items that have entered the production process may not be eligible for cancellation.
– Clearance or sale items may have different cancellation terms and may be non-refundable.
6. Additional Terms and Conditions:
– Cancellation eligibility, timelines, and any associated charges may vary based on the specific product and project agreement.
– Our decision on cancellations and refund amounts is final and binding.
Please note that once the cancellation request is processed, the order will be considered canceled, and any further production or delivery will be halted. We recommend reviewing our Cancellation Policy carefully before placing your order and contacting our customer support team for any clarification or assistance.
We strive to provide a seamless and satisfactory experience for our customers, and we appreciate your understanding of our Cancellation Policy. If you have any questions or require further assistance, please contact our customer support team.
Product/Service Warranty
At Agam Interiors, we take pride in the quality and durability of our interior design products and services. We stand behind the craftsmanship and materials used, and we want you to have complete peace of mind when making a purchase. Our Product/Service Warranty Policy outlines the terms and conditions of the warranty coverage provided. Please review the following details:
1. Warranty Coverage:
– Our products and services are covered by a warranty against defects in materials and workmanship for a specified period.
– The warranty period and coverage details may vary depending on the specific product or service. Please refer to the product documentation or contact our customer support team for precise warranty information.
2. Warranty Claim Process:
– If you believe that a product or service covered under warranty is defective, please notify us immediately.
– Contact our customer support team with your order details, a clear description of the issue, and any supporting evidence such as photographs.
– Our team will guide you through the warranty claim process, including any required documentation or product return procedures.
3. Warranty Exclusions:
– The warranty does not cover damage or defects caused by improper installation, misuse, neglect, accidents, modifications, or unauthorized repairs.
– Normal wear and tear, natural variations in materials, or changes in appearance due to aging or exposure to environmental factors are not covered under warranty.
– Any alterations or modifications made to the product or service after delivery, without our prior consent, may void the warranty.
4. Warranty Remedies:
– Upon determining that a warranty claim is valid, we will, at our discretion:
– Repair the defective product or service
– Replace the defective product or service with an equivalent or comparable item
– Provide a refund or store credit for the value of the defective product or service
5. Limitations of Liability:
– Our liability under the warranty is limited to the repair, replacement, or refund as stated above.
– We are not liable for any indirect, consequential, or incidental damages arising from the use or inability to use our products or services, except were prohibited by law.
6. Transferability of Warranty:
– In general, the warranty is non-transferable and applies only to the original purchaser or recipient of the service.
– If you wish to transfer the warranty to another party, please contact our customer support team for further assistance and any applicable terms.
7. Additional Terms and Conditions:
– Specific warranty terms, coverage, and remedies may vary for different product categories or services.
– Please refer to the product documentation, service agreement, or contact our customer support team for comprehensive warranty information.
We are committed to providing exceptional products and services, and we value your satisfaction. If you have any questions or require further assistance regarding our Product/Service Warranty Policy, please contact our customer support team.
Customer Support
At Agam Interiors, we are dedicated to providing exceptional customer support to ensure your satisfaction with our interior design products and services. Our Customer Support Policy outlines our commitment to assisting you throughout your journey, addressing your inquiries, and resolving any concerns. Please familiarize yourself with the following details:
1. Contact Channels:
– We offer multiple channels for you to reach out to our customer support team, including phone, email, and live chat.
– Our contact details, including phone numbers and email addresses, are readily available on our website and in the order confirmation emails.
2. Response Time:
– We strive to respond to customer inquiries promptly and efficiently.
– Our goal is to acknowledge your query within 24 business hours and provide a comprehensive response within 2 business days, depending on the complexity of the request.
3. Support Services:
– Our knowledgeable customer support team is trained to assist you with a wide range of inquiries, such as:
– Product information and specifications
– Order status updates
– Delivery and shipping inquiries
– Warranty and returns information
– Technical support for installation and usage
– General assistance and guidance
4. Issue Resolution:
– We are committed to addressing your concerns and resolving any issues promptly and fairly.
– In the event of a problem, our customer support team will diligently investigate the matter, provide regular updates on the progress, and work towards a satisfactory resolution.
5. Escalation Process:
– If your concern is not adequately addressed or you are dissatisfied with the provided solution, we have an escalation process in place.
– You can request to escalate your case to a supervisor or manager who will conduct a thorough review and take appropriate action to resolve the issue.
6. Feedback and Suggestions:
– We value your feedback and suggestions as they help us improve our products and services.
– Feel free to share your feedback, suggestions, or compliments with our customer support team. We appreciate your input and take it into consideration for continuous enhancement.
7. Operating Hours:
– Our customer support team is available to assist you during our business hours, which are [X] am to [X] pm [Timezone], [Days of the week].
– Any inquiries received outside our operating hours will be addressed promptly on the next business day.
8. Language Support:
– We strive to provide support in multiple languages to accommodate our diverse customer base.
– Please check our website or contact our customer support team to inquire about the available language support.
We are committed to ensuring your satisfaction and providing a seamless customer experience. If you have any questions, concerns, or require assistance, please don’t hesitate to reach out to our customer support team. Your satisfaction is our top priority, and we are here to assist you at every step of your journey with Agam Interiors.
Code of Conduct or Ethics
At Agam Interiors, we uphold the highest standards of professionalism, integrity, and ethical behavior in all aspects of our interior design business. Our Code of Conduct and Ethics Policy outlines the principles and guidelines that govern the conduct of our employees, partners, and stakeholders. We believe that adhering to these principles is essential to fostering a positive work environment and maintaining the trust and confidence of our customers. Please familiarize yourself with the following details:
1. Integrity and Honesty:
– We conduct ourselves with honesty, transparency, and integrity in all our interactions with customers, colleagues, partners, and the community.
– We are committed to maintaining the confidentiality of sensitive information and ensuring the privacy of our customers.
2. Professionalism:
– We strive to deliver professional and quality services to our customers, exceeding their expectations.
– Our employees are expected to maintain a high level of competence, adhere to industry best practices, and continuously enhance their skills and knowledge.
3. Respect and Fairness:
– We treat all individuals with respect, dignity, and fairness, regardless of their background, race, gender, religion, nationality, or any other characteristic.
– Discrimination, harassment, or any form of inappropriate behavior will not be tolerated within our company.
4. Customer Focus:
– We prioritize the needs and satisfaction of our customers. We strive to understand their requirements, provide accurate information, and deliver exceptional interior design solutions.
– Our employees are expected to act in the best interest of our customers and maintain open lines of communication.
5. Compliance with Laws and Regulations:
– We are committed to complying with all applicable laws, regulations, and industry standards.
– Our employees are expected to stay informed about relevant legal requirements and conduct business activities in full compliance with them.
6. Conflict of Interest:
– We avoid any situation that may create a conflict of interest between personal, professional, or financial interests and the interests of the company or our customers.
– If a potential conflict arises, employees are required to disclose it promptly to their supervisor or the designated authority.
7. Anti-Bribery and Anti-Corruption:
– We prohibit bribery, corruption, or any unethical practices in all our business dealings.
– We strictly adhere to anti-bribery laws and regulations, and employees are expected to report any suspicious activities or requests for bribes.
8. Environmental Responsibility:
– We are committed to minimizing our environmental impact by promoting sustainable practices, efficient resource usage, and responsible waste management.
– We encourage employees to adopt environmentally friendly practices both at work and in their personal lives.
9. Reporting Violations:
– We provide a safe and confidential reporting mechanism for employees and stakeholders to report any violations of our Code of Conduct and Ethics Policy.
– Reports of suspected violations will be thoroughly investigated, and appropriate action will be taken to address the issue.
10. Consequences of Violations:
– Violations of this Code of Conduct and Ethics Policy may result in disciplinary action, up to and including termination of employment or contractual relationship.
– We are committed to ensuring a safe, ethical, and inclusive work environment for everyone associated with [Company Name].
Every individual associated with Agam Interiors is responsible for upholding and promoting our Code of Conduct and Ethics. By adhering to these principles, we can maintain a culture of trust, respect, and integrity. If you have any questions or concerns regarding this policy, please contact the designated authority or the Human Resources department.
Safety and Liability
At Agam Interiors, the safety and well-being of our customers, employees, and stakeholders are of paramount importance. We are dedicated to providing interior design solutions that prioritize safety, comply with industry standards, and mitigate potential risks. Our Safety and Liability Policy outlines our commitment to ensuring a safe environment and managing liability in all our operations. Please familiarize yourself with the following details:
1. Safety Standards and Compliance:
– We adhere to applicable safety regulations, codes, and standards to ensure the safety of our customers during the interior design process.
– Our employees are trained to follow safe work practices and utilize appropriate protective equipment when necessary.
2. Risk Assessment and Mitigation:
– We conduct thorough risk assessments for all interior design projects to identify potential hazards and mitigate risks.
– Our team takes necessary precautions to minimize risks associated with construction, installation, and other relevant activities.
3. Qualified Professionals and Contractors:
– We employ qualified professionals and work with reputable contractors who possess the necessary expertise and experience to ensure safe and reliable services.
– Our team is dedicated to continuous professional development and stays updated with industry best practices and safety guidelines.
4. Product and Material Safety:
– We source products and materials from trusted suppliers who meet industry safety standards.
– Our team conducts quality checks and ensures that all materials used in the interior design process are safe, durable, and free from potential hazards.
5. Liability Management:
– We maintain appropriate liability insurance coverage to protect our customers, employees, and stakeholders against unforeseen circumstances and potential liabilities.
– In the event of any unforeseen incidents or accidents, we have procedures in place to manage and address the situation promptly and responsibly.
6. Client Cooperation and Communication:
– We encourage open and transparent communication with our clients regarding safety considerations, potential risks, and necessary precautions.
– Clients are requested to cooperate with our team and provide relevant information related to safety concerns, building codes, and any special requirements.
7. Safety Training and Awareness:
– We prioritize the safety training and awareness of our employees, contractors, and partners.
– Regular safety training programs and workshops are conducted to promote a culture of safety and ensure everyone understands their roles and responsibilities.
8. Emergency Preparedness:
– We have emergency response plans in place to address unforeseen incidents, accidents, or natural disasters.
– Our team is trained to respond promptly and efficiently in emergency situations to protect lives and minimize property damage.
While we strive to maintain the highest safety standards, it is important to note that certain factors beyond our control may pose risks. We encourage our customers to cooperate, provide feedback, and promptly report any safety concerns to our designated representatives.
Please note that Agam Interiors assumes no liability for accidents, damages, or losses that occur due to factors beyond our reasonable control or the negligence of third parties.
If you have any questions or require further information regarding our Safety and Liability Policy, please feel free to contact our customer support team or designated safety officer. Your safety is our utmost priority, and we are committed to delivering interior design solutions that meet the highest safety standards.
Intellectual Property
At Agam Interiors, we value and respect intellectual property rights. This Intellectual Property Policy outlines our commitment to protecting intellectual property and ensuring compliance with relevant laws and regulations. We expect all employees, partners, and stakeholders to understand and adhere to the following principles:
1. Ownership of Intellectual Property:
– All intellectual property created or developed by employees or contractors during the course of their employment or engagement with [Company Name] shall be the property of [Company Name].
– This includes, but is not limited to, designs, concepts, plans, drawings, specifications, software, and any other intellectual property related to our interior design services.
2. Respecting Third-Party Intellectual Property:
– We respect the intellectual property rights of others, including copyrights, trademarks, patents, and trade secrets.
– It is strictly prohibited to use, reproduce, or distribute copyrighted materials, trademarks, or patented designs without proper authorization or licensing.
3. Confidentiality and Non-Disclosure:
– All employees and contractors are required to maintain the confidentiality of sensitive and proprietary information belonging to [Company Name] and our clients.
– Confidential information includes trade secrets, client information, pricing details, business strategies, and any other information designated as confidential.
4. Protection of Client Intellectual Property:
– We recognize and respect the intellectual property rights of our clients.
– Any intellectual property provided to us by clients for the purpose of interior design projects shall be treated with the utmost confidentiality and used only for the intended purposes.
5. Prohibited Use of Intellectual Property:
– Unauthorized use, reproduction, modification, distribution, or exploitation of any intellectual property owned by [Company Name] or a third party is strictly prohibited.
– This includes using protected materials for commercial purposes, posting copyrighted content without permission, or infringing on trademarks or patents.
6. Intellectual Property Infringement Claims:
– We take intellectual property rights seriously and promptly address any claims of infringement.
– If you believe that your intellectual property rights have been violated by [Company Name], please contact our designated Intellectual Property Officer with relevant details for investigation and resolution.
7. Education and Awareness:
– We promote education and awareness among our employees and contractors about intellectual property rights and the importance of respecting and protecting such rights.
– Regular training sessions and communication are conducted to ensure a clear understanding of intellectual property policies and best practices.
Failure to comply with this Intellectual Property Policy may result in disciplinary action, including termination of employment or engagement, and may also lead to legal consequences.
Please note that this policy is subject to applicable laws and regulations governing intellectual property. If you have any questions or concerns regarding our Intellectual Property Policy, please contact the designated Intellectual Property Officer or our legal department.
By respecting intellectual property rights, we can foster innovation, creativity, and fair competition, while upholding the reputation and integrity of Agam Interiors.
Feedback and Complaint Handling
At Agam Interiors, we are committed to providing exceptional interior design services and ensuring customer satisfaction. We value your feedback and take complaints seriously. Our Feedback and Complaint Handling Policy outlines our approach to receiving, addressing, and resolving feedback and complaints. We aim to continuously improve our services based on your valuable input. Please familiarize yourself with the following guidelines:
1. Feedback Submission:
– We encourage you to provide feedback, whether positive or constructive, regarding your experience with our interior design services.
– Feedback can be submitted through various channels, including online feedback forms, email, phone, or in-person communication.
2. Timely Response:
– We strive to acknowledge and respond to your feedback promptly.
– Our team will acknowledge receipt of your feedback within 24 hours and provide an estimated timeline for resolving the matter.
3. Complaint Resolution Process:
– If you have a complaint, we request that you submit it in writing, clearly outlining the details, nature of the complaint, and any supporting evidence or documentation.
– Complaints can be submitted via email, mail, or through our designated complaint submission channel.
4. Complaint Investigation:
– Upon receiving your complaint, our dedicated team will initiate an investigation to understand the issue and gather relevant information.
– We may request additional details or documentation from you to assist in the investigation process.
5. Fair and Objective Assessment:
– We assure you that all feedback and complaints will be treated with fairness, impartiality, and confidentiality.
– Each complaint will be assessed objectively, considering all available evidence and perspectives involved.
6. Resolution and Communication:
– Once the investigation is complete, we will communicate the findings and proposed resolution to you in a timely manner.
– If the complaint is found to be valid, we will take appropriate actions to address the issue and prevent similar occurrences in the future.
7. Continuous Improvement:
– Your feedback and complaints provide us with valuable insights to enhance our services.
– We analyze patterns and trends in feedback and complaints to identify areas for improvement and implement necessary measures accordingly.
8. Escalation Process:
– If you are not satisfied with the initial resolution or handling of your complaint, you may request an escalation.
– We will provide you with information on the escalation process and designated contact points for further assistance.
We are committed to resolving your feedback and complaints in a fair, transparent, and timely manner. Your feedback helps us improve our services and customer experience.
Please note that all feedback and complaints will be handled in accordance with applicable laws and regulations governing consumer rights and privacy.
If you have any feedback or complaints, please contact our Customer Support team, designated Feedback and Complaint Handling Officer, or use our dedicated complaint submission channel. We appreciate your trust in Agam Interiors and your valuable contribution to our continuous improvement efforts.
Why Choose Us?
Begin with clarity: we gather briefs and defineservice scope together.
Tuning into your vision, offering concept options uponrequest.
Tailoring to budgets, offering suggestions thatrespect the design spirit.
Bringing products to life in the envisioned space.
Harnessing the power of Oppein’s renowned tech-driven manufacturing.
Daily onsite oversight ensures meticulous execution
Skilled carpenters ensure swift and smooth product installations.
If desired, we champion your concept, design and budgetdirectly to the client.
In alignment with architects, we finesse the design toperfection.
Seamless sample arrangements for effortless customerselections.
From start to finish, our project manager keeps every stakeholder in the loop.
Diligent QC checks ensure every detail meets the marks before handover.
Always on call for post-handover support,ensuring customer satisfaction.
Committed to streamlining the architectural process every step of the way with our products.
Our Global Partners
